FAQ

Frequently asked questions

Orders & payment

Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Pakistan.

Can I change my order after placing it?
Items and shipping address cannot be changed once your order is confirmed, so please check them before you place the order.

What if an item is out of stock after I order?
We deliver your complete order. If an item becomes unavailable, we will inform you by SMS or phone call.

Delivery

How long does delivery take?
3–5 business days. Delivery times vary depending on your city.

Where do you deliver?
All over Pakistan. Within Karachi, orders are delivered by our own delivery rider.

How much is delivery?
Rs. 250 per order. Delivery is free on orders of Rs. 3,500 or more.

Will the rider contact me?
Yes. Our delivery rider will call to confirm your location and availability before arriving, so please keep your phone nearby.

What should I check at delivery?
Check the item names and quantity. If anything is missing, contact us immediately on 0370-1213979.

Returns & refunds

Can I return an item?
Yes, within 7 days of receiving your parcel. The item must be unused, in its original condition, with all tags and packaging.

Do I need a courier slip?
Yes. A courier slip or tracking receipt is mandatory for every return. Keep it safe until your return is processed.

Where do I send returns?
Totewear Returns, St-17, MEB Street, Block-22, FB Area, Karachi, Pakistan.

How much will I get back?
Your full payment, minus the Rs. 250 return courier charge. See the full Refund Policy.

Our bags

Will my laptop fit?
Many of our canvas totes fit books, a laptop or tablet and daily essentials. Sizes differ by style, so please check the size chart on each product page.

How do I care for my canvas tote?
Wipe gently with a soft damp cloth. Do not machine wash, soak or bleach, and store it in a cool, dry place to keep the print looking its best.